1. Introduction
Welcome to efelcbesti ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data with transparency and care in compliance with the Personal Data Protection Act (PDPA) of Singapore and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (such as name, email address, phone number, and mailing address)
- Identification information (such as driver's license details, passport information)
- Payment information (such as credit card details, billing address)
- Rental preferences and history
- Communications with us
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on those pages
- Device information
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through our Cookie Management System or your browser settings. For more information, please see our Cookie Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing our car rental services and processing reservations
- Creating and managing your account with us
- Processing payments and refunds
- Communicating with you about your reservations, account, or inquiries
- Sending you marketing communications, newsletters, and promotional offers (where you have consented)
- Improving our services, website functionality, and user experience
- Conducting research and analytics to understand our customers better
- Complying with legal obligations and enforcing our terms
- Preventing fraud and ensuring security
4. Information Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Partners: We may share information with our business partners, such as insurance companies or maintenance service providers, to fulfill our services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
You can also opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
7. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including when transferred to countries that may not provide the same level of protection as your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
